FAQs

GENERAL

How can I get in contact with you?
Too easy, you can contact us directly using our contact us page, here’s the link! : https://www.newworldclout.com/pages/contact-us

If you'd prefer you may also email us at: support@newworldclout.zendesk.com


I’ve contacted customer support, how long do you usually take to respond?
Our support team at New World Clout will respond to all emails within 24-48 hours, even on weekends and public holidays to ensure you get any help you need and your concerns are addressed promptly.

SHIPPING AND ORDERS

Is worldwide shipping available?
Yes we ship to a huge majority of countries for absolutely free.


How long does shipping usually take?
This can vary country to country but usually you should receive your order within 2-4 weeks of ordering it.
Please note that during high demand periods, customs and fulfilment of orders may have a slight delay so please show patience during these times as they are out of our control.


What if my order arrives and is damaged?
Please contact us through our ‘Contact Us’ link on our page or email us at support@newworldclout.zendesk.com and our support team will help you with a replacement item


My order hasn’t arrived yet, what do I do?
Please contact us through our ‘Contact Us’ link on our page or email us at support@newworldclout.zendesk.com and our support team will help you with an estimated date of arrival and a tracking number for your order.

 

REFUNDS AND RETURNS


What are the return conditions?
Our return guarantee entitles you to return the product for any reason. You have the right to open the package and check the contents but the product must be returned unused to us within 14 days after you received it. All original packaging, price labels etc. shall be returned with the product without having been tampered with.


I want to return something. What should I do?
Returns are accept on all items for any reason, as long as item & packaging is returned in perfect condition. You can also contact us at newworldclout@gmail.com to arrange your return.


How soon will I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 14 days after receiving.


Can I cancel or change my order?
In case your order hasn’t been processed yet, it is possible to change or cancel your order. However, from the moment your order has been processed it is not able to change or cancel your order.


I am missing an item in my received order. What now?
Don’t worry if you have an item missing in your received order. To ensure you the most optimized shipping time possible, orders are occasionally shipped out separately to your doorstep.

PAYMENTS


What payment methods do you accept?
We accept secure payment through Paypal, Stripe and accept all major credit and debit cards through our secure payment gateway.

What about Western Union or bank transfers?
Sorry, we don’t accept Western Union or bank transfers.



We hope these answer your questions, if not, feel free to email us here:

support@newworldclout.zendesk.com